Billing software company improves employee and customer support with KCS
Billing software company improves employee and customer support with KCS
A billing software company improves its customer service and internal support using RightAnswers to centrally manage its knowledge. The company achieves 80% knowledge base usage with RightAnswers, and is able to access all company knowledge in a single search – whether it resides in the knowledge base, in SharePoint or elsewhere in the network – […]
A billing software company improves its customer service and internal support using RightAnswers to centrally manage its knowledge. The company achieves 80% knowledge base usage with RightAnswers, and is able to access all company knowledge in a single search – whether it resides in the knowledge base, in SharePoint or elsewhere in the network – using RightAnswers’ federated knowledge. The Knowledge-Centered Support (KCS) methodology helps the company keep its knowledge up-to-date.
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