While text solutions are sometimes all you need, often a video can relay information more quickly and clearly. There are many opportunities for video in the contact center or service desk:
- Installation support, technical support and other step-by-step instructions
- Up-sell and cross-sell opportunities
- Marketing and branding
Using video in customer support leads to better customer engagement and customer satisfaction. Everyone agrees on that.
The real challenge for video in the contact center or service desk is where to store it and how to find it. RightAnswers provides an Enterprise Knowledge Hub where all content, including videos, can be stored and managed centrally, in a single location.