If a picture is worth a thousand words then a video is worth a million. In the contact center and service desk, video is potentially the future of delivering answers. Even today, in our world of YouTube and Vine, people have come to expect it.

Video is often the best medium for showing a solution since it can more clearly illustrate a workflow, product or other material related to the conversation.

As with all customer service and support knowledge, all your agents and knowledge workers should be involved in video creation. But some hurdles need to be overcome to achieve widespread use of video in the contact center or service desk, such as ease of use of video software and integration of video content into the knowledgebase, along with easy management and delivery of the videos to the customer or end-user.

Get the eBook for tips on creating videos for customer service and support that also explains the challenges involved and how to overcome them.

Author: Simon Yelsky