Upland InGenius connects your existing Genesys phone system with Microsoft Dynamics 365, Salesforce or ServiceNow, using advanced computer telephony integration (CTI). With InGenius, your service agents’ phone controls are integrated directly in the CRM window, and productivity features are included out of the box, such as click-to-dial, screen pop, automated call logging, intelligent dialing, and CRM screen transfer. The InGenius solution helps increase the efficiency of your help desk and service center and the overall satisfaction of your callers.
INGENIUS DELIVERS CTI TO WORLD-CLASS CUSTOMERS THAT NEED ADVANCED PRODUCTIVITY FEATURES.
Supported Genesys Platforms
Upland InGenius supports Genesys PureEngage with Microsoft Dynamics 365, Salesforce, or ServiceNow. The solution seamlessly integrates your existing Genesys phone system to your CRM without any professional services needed. InGenius for Genesys works with Microsoft Dynamics 365 online and on-premise – including Microsoft Dynamics 365 Channel Integration Framework (CIF) and Unified Service Desk (USD) for Dynamics 365, Salesforce Classic, Salesforce Lightning, ServiceNow Customer Service Management (CSM), ServiceNow HR Service Delivery, and ServiceNow IT Service Management (ITSM).
InGenius preserves the investment you’ve made in your telephony and workflows, by leveraging your existing set-up. This applies to your hardware, IVR system, call queues, and routing. InGenius next-generation computer telephony integration, or CTI, means you can easily activate the unique workflows required by your service center, with no new phones to purchase and no reconfiguration needed. You save time and money, which translates into a rapid return on the investment you’ve made into Genesys and your CRM.
Read an overview of the features and key benefits of Upland InGenius for Genesys.
“It takes dedication to deliver consistently when it comes to customer’s needs, so it’s been great to see InGenius provide responsive and informed support to organizations.”
Vice President, ISV and Technology Alliance Program, Genesys
The InGenius and Genesys Relationship
InGenius is a Genesys Independent Software Vendor and AppFoundry Partner, that was named the 2018 AppFoundry Emerging Partner of the Year. As a Genesys partner, InGenius is able to keep in step with their customer roadmap, to innovate solutions for great customer experiences and better return on investment. Upland InGenius is listed on Genesys AppFoundry.