eBook

The Ultimate Guide to Improving Contact Center Productivity

Your agents are your contact center’s greatest asset. Get 10 proven strategies for empowering your agents to reach their full potential and deliver five-star customer service.

10 Essential Strategies for Increasing Agent Productivity

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Today, 79 percent of high-performing customer service agents believe their role is more strategic than it was two years ago.* And so it should be! As the literal voice of your organization, contact center agents have the power to shape customer experiences and impact revenue. Because when contact center agents are efficient, happy, and productive, they deliver a level of service that drives customer satisfaction, loyalty, and retention. But with customer expectations rapidly evolving, and business leaders racing to keep up with new workforce dynamics, how can you ensure your contact center is achieving peak productivity and delivering exceptional service and sales?

In this eBook, The Ultimate Guide to Improving Contact Center Productivity, you’ll discover 10 essential strategies for increasing agent productivity. From tried-and-true tactics like enhancing the work environment and driving agent autonomy to more modern advances like enabling customer self-service and developing omni-channel agents, you’ll get actionable tips and takeaways you can implement at your contact center right away.

Download the eBook to uncover innovative ways to help your contact center agents stay engaged, motivated, and productive.

*”State of Service”, Salesforce

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