Today, 79% of high-performing customer service agents believe their role is more strategic than it was two years ago.*

As the literal voice of your organization, contact center agents have the power to shape customer experiences and impact revenue. When contact center agents are efficient, happy, and productive, they deliver a level of service that drives customer satisfaction, loyalty, and retention. But with customer expectations rapidly evolving, and business leaders racing to keep up with new workforce dynamics, how can you ensure your contact center is achieving peak productivity and delivering exceptional service and sales?

In this eBook, The Ultimate Guide to Improving Contact Center Productivity, you’ll discover 10 essential strategies for increasing agent productivity, such as:

• Tried-and-true tactics like enhancing the work environment and driving agent autonomy to more modern advances
• How to enable customer self-service and developing omni-channel agents
• Enhancing the work environment and celebrating the wins

Download the eBook to uncover innovative ways to help your contact center agents stay engaged, motivated, and productive.

^{*”State of Service”, Salesforce}