- InGenius Connector Enterprise computer telephony integration (CTI) connects Avaya Aura® Platform to leading CRMs
- Helps contact centers increase agent productivity, while providing a better overall customer experience
Ottawa, ON – April 6, 2017 – InGenius®, a computer telephony innovator, today announced that InGenius Connector Enterprise is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
InGenius Connector Enterprise 5.0 helps contact centers increase agent productivity and improve customer satisfaction by integrating existing Avaya phone systems directly into Salesforce or Microsoft Dynamics CRM. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura Platform 7.0.
Companies benefiting from the interoperability of InGenius and Avaya solutions include CHG Healthcare and Citrix. InGenius helps these organizations increase call handling capacity and improve customer satisfaction.
InGenius is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, InGenius is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Avaya compliance is critical to our global contact center customers that rely on the tight integration InGenius provides between Avaya communications systems and their CRM. This integration allows organizations to add productivity features like screen pop, click-to-dial and automated call logging to their existing telephony infrastructure.”
– Dale Gantous, CEO, InGenius
“InGenius Connector Enterprise has undergone formalized interoperability testing. Working with independent technology companies to assess compatibility through the Avaya DevConnect Program helps us ensure that Avaya customers can confidently upgrade and leverage the latest technologies from Avaya.”
– Eric Rossman, vice president, Developer Relations, Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information please visit www.avaya.com/.
InGenius is a computer telephony integration (CTI) innovator that enables sales and service organizations to deliver voice-based customer experiences by integrating existing phone systems into leading CRMs. We help contact centers increase agent productivity and provide a 360-degree view of customer call interactions for intelligent analysis and decision-making. Visit ingenius.com for more information.