For most people, faxing is just a means of getting a document from one place to another. But Shawn Freligh, Senior Vice President and General Manager at Upland Software, sees it as something more—an essential piece of healthcare infrastructure ready for intelligent automation.

Shawn sat down with John Lynn, the Founder of Healthcare Scene a network of leading Healthcare IT resources including HealthcareIT Today, to share how InterFAX+AI brings intelligence to healthcare fax workflows, automating tasks like signature recognition and PHI flagging to reduce errors and streamline processes.

In this video interview, Shawn explains why faxing is still critical in healthcare and other industries and how Upland’s InterFAX service is evolving with AI and APIs to do much more than simply transmit documents. With the launch of InterFAX+AI, Upland is layering in technologies like Optical Character Recognition (OCR), PHI detection, and generative AI to build smarter workflows that save organizations time, reduce human error, and improve data security.

For example, InterFAX+AI can recognize whether a referral form has been signed by a physician, eliminating the need for someone to visually confirm that step. It can flag sensitive information before it’s sent to an unauthorized recipient. With generative AI, users can automatically generate document summaries that highlight key points such as patient histories and diagnoses.

Fax remains relevant because it’s secure, HIPAA-compliant, and universally accessible—even in environments without standardized digital workflows. But now, it’s also becoming intelligent. By turning unstructured documents into actionable data, InterFAX is helping healthcare providers process information more accurately and efficiently.

Freligh also shares how to evaluate intelligent fax providers, including the importance of scalability, security, and real value-add through automation.

If you think fax is outdated, this interview will change your mind. Learn how Upland Software is redefining what fax can do—and why it still matters for healthcare and beyond.

Watch the full conversation to learn how modern healthcare fax solutions help healthcare organizations.