Webinar On-demand

Innovate to Elevate: Shaping Your KM & Gen AI Strategy for Future-Proof CX

Join us for an inspiring webinar where a seasoned Knowledge Expert with Probe CX shares her ground-breaking strategies that transformed a global BPO's training and performance support, enabling them to adapt their business model and exceed modern CX demands.

Explore what the Gen AI revolution means for Probe CX and how they plan to leverage the power of Gen AI + Knowledge Management to continue to exceed their business and customer goals.

Watch on-demand as Samantha Middlebrook, Upland Software Sr. Director of Product Management, and Jacqui Smalley, Probe CX Curation Services Manager, have a fireside chat to talk through the evolution of KM strategies to create efficiencies to future-proof CX.

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