Empowered Agents. Happy Customers.
Empowered Agents. Happy Customers.
Join us at G-Summit on July 24-25th at the Hilton Sydney, NSW. Come by our booth to learn more how our solutions can improve your contact centre operations. Don’t forget to register!
Personalisation. Knowledge. Productivity.
Personalisation. Knowledge. Productivity.
At Upland, we’re experts in contact centres. Our products are designed to make your agents’ lives easier so they can focus on solving your customers’ problems faster.
Need to supercharge your contact centre? We’ve got you covered.
Panviva
Panviva
Compliant, omnichannel AI-powered knowledge management for highly regulated industries.
InGenius
InGenius
Computer Telephony Integration (CTI) powering personalized customer service and unlocking your AI investment.
RightAnswers
RightAnswers
Connected AI knowledge management for enterprise contact centers and help desks.
Meet our Contact Centre Experts!
Our friendly, knowledgeable contact centre experts are here to help you find the right solution that best suits your needs.
Fiona Vandelinde
Solutions Consultant
Danielle Marazli
Senior Account Executive
Luke Jamieson
Solutions Consultant
Ready to improve the customer and agent experience?
Upland Innovates with Genesys.
Upland Innovates with Genesys.
Upland Panviva is a Genesys Premium Application Partner and provides an automated installation experience. As a Genesys partner, Panviva can keep in step with their customer roadmap to innovate solutions.
Upland Panviva Genesys Premium AppFoundry listing:
Want to learn more about how Panviva can help improve customer and agent experience?
RightAnswers seamlessly integrated with Genesys offers advanced knowledge authoring capabilities with customizable workflows and automation, extensive analytics and workflows. Being KCSv6 verified, RightAnswers has a toolset that empowers you to create a true knowledge sharing culture.
Upland InGenius is a Genesys Independent Software Vendor and AppFoundry Partner, that was named the 2018 AppFoundry Emerging Partner of the Year. As a Genesys partner, InGenius can keep in step with their customer roadmap to innovate solutions.
Upland Premium InGenius Genesys AppFoundry listings:
- Upland InGenius for Salesforce Service Cloud Voice BYOT
- Upland InGenius CTI for Salesforce
- Upland InGenius CTI for Microsoft Dynamics
InGenius makes Genesys better.
Calculate the ROI of an InGenius CTI Solution
See how you can increase agent productivity and earn happier customers with a seamless connection between your CRM and business phone system.
Answer 4 simple questions to see your potential savings on call center costs.
