AI-powered guidance for the real superheroes of the contact center, your agents.
AI-powered guidance for the real superheroes of the contact center, your agents.
Panviva Sidekick is an AI-powered agent assistant that enables you to unlock the power of Curated Content & Smart Snippets, without the cost and effort of development.
Every superhero needs a Sidekick.
The knowledge your busy team needs is just one click away with Sidekick, Panviva’s AI-powered browser extension that delights agents and amplifies customer experiences.
Give busy agents a TL;DR.
Agents don’t have the time to read through lengthy knowledge docs, but AI-generated Smart Snippets provide the information they need, right where they are.
Optimized search empowers agents.
Azure AI Search is a sophisticated cutting-edge search that bridges Sidekick and your team’s knowledge to empower your teams with information in record time.
As technology and the speed of information evolve, customers demand immediate, personalized interactions
As technology and the speed of information evolve, customers demand immediate, personalized interactions
Sidekick, Your
AI-Powered Agent Assistant
Sidekick, Your
AI-Powered Agent Assistant
As an out-of-the-box assistant, Sidekick allows agents to seamlessly utilize the power of AI search and spend more time listening to customers, providing critical real-time guidance that instantly improves customer experience. Sidekick’s capabilities include the following:
- AI Search: Sophisticated, cutting-edge search that bridges Sidekick and your teams existing knowledge
- Smart Snippets: AI-generated summarized snippets from Panviva’s curation platform, Digital Orchestrator
- Sleek Interface: Easy-to-use browser extension created with modern agents’ needs top of mind
The Future of Compliant and Customer-Focused Contact Centers
The Future of Compliant and Customer-Focused Contact Centers
Join industry experts from IDC and Panviva as we explore how a balanced human-AI approach can transform knowledge management in your contact center. Plus, get an exclusive look at Panviva Sidekick, designed to deliver trusted, personalized, and transformative experiences.
In this dynamic session, you’ll explore the power of Smart Snippets including:
- Effortless compliance at scale: The power of Gen AI with the safety of human approval no matter what channel you’re in.
- Next-generation Agent guidance: Unlock your agents’ potential with smarter, faster tools that streamline interactions and elevate the customer experience like never before.
- Meet customers at every touchpoint: Learn best practices to harmonize AI precision and human judgment, creating scalable, customer-first knowledge strategies.
