Empower agents & improve CX with Sidekick.
Empower agents & improve CX with Sidekick.
Panviva Sidekick is an AI-powered agent assistant that taps into your trusted, human-approved Panviva knowledge without the cost or effort of custom development. Your agents are superheroes. Give them the ability to ask questions in natural language and get instant, compliant answers that help them do their best work and improve every customer interaction.
Every superhero needs a Sidekick.
The knowledge your busy team needs is just one click away with Sidekick, Panviva’s AI-powered browser extension that delights agents and amplifies customer experiences.
Give busy agents a TL;DR.
Agents don’t have time to read through lengthy knowledge documents, but AI Conversational Search delivers the answers they need instantly using natural language, right where they work.
Optimized search empowers agents.
Azure AI Search is a sophisticated cutting-edge search that bridges Sidekick and your team’s knowledge to empower your teams with information in record time.
Sidekick, Your
AI-Powered Agent Assistant
Sidekick, Your
AI-Powered Agent Assistant
As an out-of-the-box assistant, Sidekick allows agents to seamlessly utilize the power of AI Conversational Search. With answers at their fingertips, agents have more time to listen to customers and provide critical real-time guidance that instantly improves customer experiences. Sidekick’s capabilities include the following:
- AI Conversational Search: Allows agents to ask questions in natural language and receive instant, compliant answers grounded in trusted Panviva knowledge
- Instant Answers: AI-powered responses delivered in a clear, concise format so agents get what they need without reading full documents
- Sleek Interface: Easy-to-use browser extension created with modern agents’ needs top of mind
As technology and the speed of information evolve, customers demand immediate, personalized interactions
As technology and the speed of information evolve, customers demand immediate, personalized interactions
