Upland Acquires Second Street
Up your game with contests and interactive content through Second Street.
Prime Day 2020: What Retailers Need to Know
Tips for driving sales on Prime Day.
Housing associations adopt real-time, emotion-led approach to customer feedback and engagement
Improved response rates and customer satisfaction scores for housing associations
An Emotion-led Approach to Customer Feedback
Get more actionable feedback by speaking your customers' language.
Connected Through Change: Navigating the Challenges of the Remote Call Centre
The challenges facing frontline agents and team leaders at a time of...
5 Strategies for Using Feedback to Enable Your Housing Customer Experience
5 key customer experience takeaways from our latest webinar
What’s Next in Retail and Restaurant CX?
5 customer experience takeaways from our latest webinar.
Why, Robot? Assessing the place of Artificial Intelligence in customer experience
‘They’re coming to take our jobs!‘
‘I don’t want to talk to...
Building trust through the effective handling of complaints
When your customers think of emotional industries, utilities may not be the...