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Why making an investment in customer communication is key to success in financial services

There’s no two ways about it: challenger banks are transforming customer communication.


Blog

Delivering a Smarter, Outcome-Driven Customer Journey

The ability to gather customer sentiment and emotion at any moment, will...

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CX (Customer Experience) Essentials: Doing Continuous Improvement Feedback The Right Way

Remember, continuous improvement feedback should be about starting a conversation with your...

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One Person Tells Two Friends: Why it Pays to Harness the Power of Stories

No matter how old we are, stories convey information and help us...

Blog

Say, You Want a Raveolution?

In the world of CX, stories are everywhere – whether that’s the...

Blog

Why Brands Must Capture Feedback from the Silent Traveller to Improve Customer Experience

A great customer journey isn’t just about the added extras, it’s about...

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Manage Customer Expectations The Right Way

There are plenty of agent behaviours which will keep clients making happy...

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How Emotion Is Changing The Face Of Customer Feedback

We all love customer feedback. It makes our performance better, our messaging...

Blog

Empowering your Frontline Heroes: Why Great CX Starts with Employee Engagement

It makes sense to emphasize the importance of this in the customer...

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