Roundtable Webinar: Mastering Knowledge Management with Content, KCS, and Consulting

Webinar
  • April 30th

    9:30am CDT / 10:30am EDT / 3:30pm BST

Meet the speakers

At the heart of every successful organization lies effective Knowledge Management. It’s the key to driving operational efficiency and achieving world-class customer outcomes. But what’s the secret sauce to unlocking its full potential?

In this roundtable webinar, our esteemed panel of experts will guide you through the best practices and strategies needed to transform your Knowledge Management approach into a dynamic powerhouse. Discover how to continually evolve your strategy to meet the ever-changing needs of your business and surpass customer expectations.

Key Topics Include:

  • Best Practices for Crafting a Dynamic Knowledge Management Strategy
  • Harnessing the Power of Prewritten Knowledge Articles
  • Exploring the KCS Methodology: A Pathway to Excellence
  • Accessing Expert Insights: Leveraging Industry-Leading Knowledge Management Professionals

Why Attend?
Whether you’re new to Knowledge Management or looking to enhance your existing strategy, this webinar is designed to provide you with actionable insights and expert guidance. Gain access to invaluable knowledge from some of the most talented professionals in the industry and take the first step towards achieving the results you desire.

Contact Center Knowledge Management RightAnswers Webinar

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Meet our panel of experts

Lana Kosnik

KCS Knowledge Management Practice Manager, Upland Software

Mark Mondello

Senior Director, Service Operations, Upland Software

Adam Obrentz

Senior Knowledge Management Consultant, Upland Software