KCS for Better Self-Service

Meet the speakers

Organizations are beginning to understand the crucial role that self-service plays in their customer experience strategy, and as a result, turning to knowledge-centered service (KCS) to help deliver high-quality experiences for their customers and make self-service a priority.

Watch this webinar where Keelyn VanderWeide, Director of Knowledge Management & Certified KCS Trainer, will discuss actionable tips and best practices to deliver a better self-service experience driven by KCS.

Contact Center HR & Legal IT RightAnswers On-demand Webinar


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Meet our panel of experts

Keelyn VanderWeide

Director of Knowledge Management & Certified KCS Trainer

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