Organizations are beginning to understand the crucial role that self-service plays in their customer experience strategy, and as a result, turning to knowledge-centered service (KCS) to help deliver high-quality experiences for their customers and make self-service a priority.
Watch this webinar where Keelyn VanderWeide, Director of Knowledge Management & Certified KCS Trainer, will discuss actionable tips and best practices to deliver a better self-service experience driven by KCS.
