Building a Level 3 Strategic Seller – and Strategic Sales Force
Building a Level 3 Strategic Seller – and Strategic Sales Force
Explore the different levels of sales expertise and what good looks like.

Most tenured salespeople think of themselves as strategic sellers, but do they really have the skills? The real judge and jury is the customer. Are you perceived as a professional seller vs. those you compete with? The harsh reality is that you are comparing, whether you like it or not? This episode will explore the different levels of sales expertise and what good looks like.
About our guest:
Jay Shephard has spent his entire professional career transforming sales organizations and moving sales metrics for the Sales Executives he works for. His passion is leading sales force effectiveness through sales enablement strategy building, sales metrics, design, customized sales and sales management training.
He has 20 years of sales and sales management experience in strategic software and services, sales, earning multiple sales honors and recognition from clients all across the globe. As a Sales Enablement Leader, he continues to use this experience in the designing & leading of Global Sales Productivity initiatives, building and managing delivery teams further gaining vital knowledge of what it takes to consistently succeed and how to avoid failure.
April 17, 2019
More resources
More resources
When the Answer Finds You: Scaling Support with Karen Holliday
When the Answer Finds You: Scaling Support with Karen Holliday
Imagine a support agent lost in a maze—too many tools, not enough answers, and frustration simmering on both ends of the line. What if the right answer could appear before the question is even finished, using tech designed for knowledge to flow effortlessly? Join Karen Holliday, VP of Services and Support, as she dives into where support systems break down, and how integrating Knowledge-Centered Service can truly change a company’s culture.
The Culture of Knowing: Why Knowledge Management Isn’t Always About Answers with Lana Kosnik
The Culture of Knowing: Why Knowledge Management Isn’t Always About Answers with Lana Kosnik
Feeling swamped by scattered information and longing for real knowledge flow? Join our KCS expert, Lana Kosnik, as she explores the pivotal role of people and collaboration in making organizational knowledge truly work through the power of KCS and AI-powered knowledge.
The Knowledge Imperative: How AI is Reshaping the Way We Work with Stephen Harley and Adam Obrentz
The Knowledge Imperative: How AI is Reshaping the Way We Work with Stephen Harley and Adam Obrentz
Drowning in Data, Starved for Answers? Discover how leading experts Stephen Harley and Adam Obrentz are tackling the critical challenge of making organizational knowledge truly work. In this insightful episode, learn about the evolution of knowledge management in the age of omnichannel support and the revolutionary impact of AI. Uncover strategies to move beyond fragmented information and unlock a competitive advantage by delivering the right knowledge, exactly when and where it's needed. Plus, get a glimpse into the exciting future of the RightAnswers platform.