How Did the Revenue Team Get Lost in Translation?
How do you bring the data together to meet aggressive revenue targets?
There’s a great scene in Bill Murray’s Lost in Translation. Scarlett Johansson asks him, “Why don’t you just get out of here?” “Well first, I have to finish my drink, then I have to pay my bill, then I have to get off this bar stool….” How do you bring the data together to meet aggressive revenue targets? There’s a lot of focus on sales, there’s a lot of focus on how can we make the number. Everyone’s in the data-driven business. But the big problem is we are all looking at different data, and there’s no translation mechanism, there’s no filter, and fundamentally, the biggest issue is we don’t understand what the customer wants.
Detangle this issue with Patrick Morrissey, Upland Software, and Paul Roberts, OC Talk Radio. Be ready to take notes.
January 20, 2020
More resources
The Do’s and Don’ts of AI Knowledge Assistants in the Workplace with Stephen Harley
AI-based virtual assistants have become a natural part of peoples’ homes. Now that they’ve made their way into the workplace, let’s take a closer look at them. Whether it’s helping your team make better decisions or scheduling a meeting, AI-based virtual assistants are here to stay. In this episode, our Product Manager, Stephen Harley, shares what’s possible along with the Do’s and Don’ts of AI Knowledge Assistants for the workplace.
How to Dip Your Contact Center Toes Into the Cloud with Fiona Vanderlinde
There’s so much going on in contact centers every day. For those still with on-premise servers, agents could have upwards of 20+ different applications at once trying to get something done for a customer. To eliminate those headaches and avoid in-person accidents like tripping and unplugging a cord which could take hours to solve, cloud is the answer. For organizations still on the fence about moving to the cloud, this podcast episode is for you. Join us as our own Fiona Vanderlinde discusses the importance of moving contact centers to the cloud.
destinationCRM’s 2024 CX Megatrends to Watch Wrap-up with Samantha Middlebrook
Kicking off the new year, destinationCRM held their annual "CX Megatrends to Watch: Expert Predictions" webinar. Our own Samantha Middlebrook took part in this webinar and shared her predictions for what we’ll see from AI’s impact on customer expectations in service interactions along with changes to contact center operations. In this podcast, Samantha sits down with us to share insights from the destinationCRM webinar and expands upon what she believes will happen moving forward with AI in the contact center space.