3 Things To Do About Your Customer Understanding Deficit
Listen to this episode to gain an edge on your competition, and better serve your customers and prospects.
Nicole France joins Patrick Morrissey. She’s the VP of Constellation Research. Everyone wants to claim they are a customer-centric, customer-focused, customer-360 company. But we know as consumer and business people that isn’t actually the case. Nicole has recently published some research about the insight-driven experience. To understand insight-driven design, you need to know the definition. It’s the sum of everything you know about your customers, including a clear understanding enabling you to anticipate their needs as it relates to your business relationship with them. You’ll want to listen to this episode to gain an edge on your competition, and better serve your customers and prospects.
February 12, 2020
Keeping Your Knowledge Compliant for Ever-Changing Systems and Regulations With Rosemary Kirk
Maintaining compliance in healthcare’s constantly changing systems and evolving regulations can be a lot for any organization. In this podcast, our own Rosemary Kirk discusses the challenges that come up for healthcare organizations as they navigate the world of staying inside the official parameters. She also goes into what’s needed to provide quality care and for the healthcare industry to run smoothly.
Trends, Tools, and Human-Centered AI at KMWorld with Stin Mattu
Following this year’s KMWorld, we took a dive into what everybody on the show floor was talking about and more with our own Stin Mattu. In this podcast episode, he breaks down the big topic on everyone’s mind at the event—artificial intelligence (AI). Now while AI can do so many things, Stin assures us there will likely always be a human in the loop and highlights how that comes to light with well-organized knowledge and a great search tool.
Frost & Sullivan’s 2023 Customer Contact West: Highlights and Trends for Contact Centers with Shelly Lindstrom
In its 19th annual Customer Contact West event for its Executive MindXchange, Frost & Sullivan seeks to have meaningful conversations about the contact center tools and insights for success. This year, Upland Software not only secured a speaker slot with a customer, it also had a booth where insightful conversations were had. To give us a peek into the event, Shelly Lindstrom sat down with our Connected Knowledge podcast.