The Role of Customer Success on the Revenue Team
Everyone talks about customer success, but what is it?
Everyone talks about customer success, but what is it? How to do you measure it and what’s part does Customer Success Play on the revenue team. Fundamentally, customers success is about ensuring customer value and revenue protection. Patrick’s guest for this episode is Bob Slaby, Chief Customer Officer, Altify.
February 21, 2019
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Learnings from Contact Center Leaders
If you’re a contact center leader, this week we’re talking all about you. What’s going on in your business? How are you handling staffing in a strong employee market? How are you navigating modern metrics post-pandemic?
Samantha Middlebrook, Senior Director of Product Marketing and Product Management for the Contact Center Productivity Business Unit here at Upland Software, joins Pete Wright to share her lessons learned from contact center leaders around the world.
Enhancing Customer Service in a Personalized Contact Center
Denis Francoeur talks about the evolution of contact centers, how expectations have changed for agents and customers alike, and how personalization is a game changer for customer experience and satisfaction.