Triple Threat to Triple Opportunity
We talked about how Content-Based Networking is the triple threat where the host
1990’s WWF, triple threats, podcast inside baseball and Content-Based Networking. When you have the host of a hit B2B podcast on the show you know you are going to cover some varied ground. My guest on the show this week is Logan Lyles, Director of Partnerships at Sweetfish Media and the co-host of both the B2B Sales Show and B2B Growth podcasts. We talked about how Content-Based Networking is the triple threat where the host, the contributor and the listener all win. He outlines why podcasts should be the foundation of an organisation’s content strategy spawning blogs, webinars, press articles, videos and more.
About Sean’s guest:
Logan Lyles is the Director of Partnerships at Sweet Fish Media, a podcast agency for B2B brands. Drawing on his background as a trained journalist and more than 10 years in the B2B sales & marketing space, Logan co-hosts this top-ranked podcast according to Forbes.
April 20, 2020
Behind the Knowledge-Centered Service Curtain with Lana Kosnik
When it comes to knowledge in the contact center space, every organization likely has their own way to handle it all. But for those that want to go above and beyond management, there’s the Knowledge-Centered Service methodology. In this episode of Connected Knowledge, our Knowledge Management Practice Manager, Lana Kosnik, takes a deep dive into what this approach is, how to implement it in contact centers, and its many benefits.
The Importance of Integrations in the Telco Industry with Alex Baker
When it comes to customer service, expectations are high. And nowhere is that more felt than in the telecommunications industry. As those customer expectations rise, infrastructure upgrades should get better as well.
Unpacking the Role of Generative AI for Knowledge Management with Keith Berg
Generative AI saw an uptick this year with the introduction of ChatGPT. Suddenly, there were experts everywhere and many companies were putting out their latest products with it. However, what do we really know about Generative AI itself? That’s what our own Keith Berg discussed in his latest conversation on our Connected Knowledge podcast.