Rehumanize your contact center by treating voice as a digital channel
Benefits of Salesforce Service Cloud Voice and telephony integration
While consumers continue to contact customer service at pandemic-level rates, only 36% of contact center agents feel equipped to handle the surge in support requests.
That’s a big problem for your contact center — and your brand’s reputation.
In this eBook, you’ll learn how Salesforce Service Cloud Voice can help your agents effectively navigate the increasing volume and complexity of customer interactions — while still preserving the human touch.
Gain insights into:
- How customer interactions are evolving — and the growing importance of the human factor
- Why digitizing the voice channel using Salesforce Service Cloud Voice is key to agent productivity
- Strategies for using InGenius to integrate Service Cloud Voice with your on-premise or cloud telephony system
Download the eBook now and start transforming your contact center into a hub of human connection.
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Finding the right vendor from a long list of Email Service Providers (ESP) can feel overwhelming. If your relationship with your existing ESP is ‘complicated’ you might be on the lookout for a platform that can better serve the needs of the business – whether that be better integrations, increased personalization or just a better overall level of service.
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Explore how OL Connect offers manufacturing companies powerful document composition and automation capabilities to optimize operations and boost productivity.