SOLUTION COMPARISON

InterFAX vs Concord

Finding the right cloud fax platform for a regulated enterprise is not a simple comparison. At first glance, InterFAX and Concord appear to solve the same problem. Both are dedicated cloud fax platforms. Both target healthcare and compliance-heavy industries. Both offer HIPAA compliance and EHR/EMR integrations.

But when you look at API flexibility, pricing adaptability, and the depth of enterprise security controls, InterFAX is the enhanced alternative for organizations that need more than a compliant fax transmission: they need a fax platform that fits their existing infrastructure, scales with variable volume, and gives IT the controls they require.

When comparing vendors such as InterFAX vs Concord, they often appear similar from a high level, but after you dive into the features and benefits, InterFAX is the clear Concord alternative.

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	Comparison Comparison
	Pre-Paid Credit Packages Pre-Paid Credit Packages InterFAX offers non-expiring prepaid credits as an alternative to subscription pricing. Purchase a block of credits at a volume rate and use them on your timeline: no timeframe resets, no expiration. Concord doesn’t offer prepaid credit packages. For organizations with variable fax volume, high-activity periods followed by quieter ones, this is a strong structural difference. InterFAX lets you pre-purchase capacity when it makes budget sense and use it when you need it. With Concord, your options are subscription-based, which means paying for capacity whether or not you use it each month.
	High-Volume Broadcasting, Built In High-Volume Broadcasting, Built In InterFAX supports mass faxing to up to 20,000 recipients with batch processing as a standard feature. Concord's standard portal does not support mass broadcasting; developers must upload a CSV and execute a custom API function, making it an IT task rather than an operations workflow. InterFAX provides more operational capacity for high-volume workflows.
	API Breadth & Legacy Compatibility API Breadth & Legacy Compatibility InterFAX supports REST and SOAP with 15+ SDKs, enabling integration with legacy systems such as SAP R/3 and modern cloud platforms. Concord Connect also supports SOAP and REST, but with fewer SDKs and less legacy specialization. InterFAX offers broader compatibility for enterprises operating across a mix of legacy, established, and modern platforms.
	Integration with Business and Cloud Tools Integration with Business and Cloud Tools InterFAX integrates with both CRM systems (e.g., Salesforce) and cloud storage platforms. This dual integration allows users to automate workflows and send faxes directly from stored documents without the need for manual downloading. Concord does not offer comparable integration breadth with CRM and ERP systems.
	Robust Security Features Robust Security Features InterFAX implements additional security measures, including public/private key authentication and the option to auto-delete faxes after completion, ensuring sensitive data does not persist on servers. While Concord offers robust security with HITRUST certification, it does not match InterFAX’s granular security controls.
	Native SAP / ERP Integration Native SAP / ERP Integration InterFAX supports native SAP R/3 integration. Concord routes ERP and legacy document faxing through a Windows-based utility, which monitors folders for new files and transfers them to the network. Both approaches connect faxing to your ERP environment. The difference is architecture. InterFAX's native SAP connection embeds fax directly into the ERP workflow. Concord's FolderFax utility adds a Windows-based intermediary layer: one more thing to configure, monitor, and maintain. For enterprises running high-volume SAP-driven document workflows, fewer moving parts is a better operational advantage.

Questions to Ask

Fax remains a trusted technology for highly regulated industries such as healthcare, finance, government, and more. Search for a software like InterFAX, which is fully compliant with HIPAA, GDPR, and other global data privacy regulations to ensure secure and encrypted document transmission and storage.

Because we take data security seriously, InterFAX provides both inbound and outbound faxing solutions with end-to-end encryption and customizable security settings to meet strict compliance needs – something Concord can’t match.
Traditional cloud faxing solutions simply deliver documents, but AI-powered cloud faxing transforms documents into actionable data. With InterFAX+AI’s data extraction, businesses can automatically identify, categorize, and route critical information such as invoices, purchase orders, or patient records without manual intervention. This means faster processing, fewer errors, and greater efficiency.

Unlike standard cloud fax solutions (like Concord), InterFAX goes beyond faxing to deliver intelligent automation, real-time insights, and seamless system integration, helping organizations save time and money while improving accuracy.
Because your processes are better with less human touch. No, really. When done right, digital workflows enhance efficiency and reduce errors and delays by extracting the right data and automating the details. InterFAX goes beyond traditional cloud fax transmission by enabling end-to-end workflow automation. With InterFAX+AI, faxed documents are automatically extracted, verified, and routed to business-critical systems like EHR/EMRs, ERPs, CRMs, or document management platforms.

Unlike Concord, which requires additional tools for workflow automation, InterFAX provides a fully integrated, intelligent document workflow in one smart package, reducing delays and manual work, making it the obvious Concord alternative.
If you’re all about efficiency, YES. Seamless integration ensures that faxed documents flow directly into your existing business processes. Without integration, teams waste time manually downloading, sorting, and inputting faxed data, leading to inefficiencies and errors.

InterFAX’s customizable Developer API makes it easy to connect with your current software stack for automated document processing, real-time data extraction, and instant routing.

Unlike other solutions like Concord, which may require custom development or third-party connectors, InterFAX offers out-of-the-box integrations that enable businesses to scale efficiently while reducing manual work and processing time.

Integrations with Your Favorite Systems

InterFAX integrates seamlessly with your existing systems, so you can just get down to business. Our versatile Developer API allows you to customize your cloud fax solution to fit your organization’s specific needs.

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Epic

Our fully managed, HIPAA secure cloud fax integrates and works seamlessly with Epic 2017+. Quickly set up an account, transfer existing fax numbers, and begin faxing securely in minutes with no downtime. Epic is a registered trademark of Epic Systems Corporation.

Salesforce

InterFAX’s Salesforce integration brings cloud fax capabilities to Salesforce users to help them easily integrate fax activities with other important business workflow processes.

OncoEMR

InterFAX integrates with Flatiron’s OncoEMR to provide oncology practices with an integrated, user friendly cloud fax solution. Access resilient inbound/outbound fax delivery for medical records, referrals, lab results, and other medical documents from the convenience of your EMR.

Leading Email Providers

With InterFAX, securely sending a fax can literally be as easy as sending an email. Users can safely send and receive faxes from within their preferred email interface such as their organization’s Microsoft Outlook account, or they can even be set up to send faxes web-based mail, such as Gmail or Yahoo! Mail.

Digital Workflow Solutions Built to Industry Standards

Our secure online enterprise fax and digital workflow solution meets complex document distribution needs and complies with rigorous data security standards.

Healthcare

Access and submit PHI securely with our HIPAA-compliant service.

Education

Safeguard student data, increase staff productivity, and reduce costs.

Financial Services

Meet global regulatory standards and accelerate customer services.

Hospitality

Keep guest data secure while providing top-notch customer service.

Why choose InterFAX?

When comparing InterFAX vs Concord, it becomes clear that InterFAX is the one to empower users with robust, secure, user-friendly cloud fax technology that includes all the perks.

InterFAX users can opt in to infuse powerful AI-driven cloud capture into their workflows to optimize document processing, reduce manual data entry, and enrich existing workflows.
InterFAX’s online fax services are HIPAA and PHIPA-compliant, Level 1 PCI-DSS compliant, and we secure all inbound and outbound faxes with TLS encryption, user authentication, “delete fax after completion,” and more. Our global AWS hosting and worldwide data residency considerations align with regulatory requirements, powered by our hyper-secure in-country data storage centers.
InterFAX’s versatile API allows users to build tailored, secure cloud fax solutions quickly. For users requiring customized or niche integrations, our Developer API is the solution.
Ditch old fax hardware, telephone lines, and all the headaches and costs that go with them for an agile, user-friendly interface. InterFAX is user-friendly, with a simple set up and interface to promote user adoption across your business.

Supercharge Your Workflows with Cloud Fax

G2 names InterFAX top online enterprise fax software provider.