Knowledge management in outsourcing amplifies productivity & processes
Knowledge management in outsourcing amplifies productivity & processes
Panviva delivers powerful AI-driven guidance for knowledge management in outsourcing, helping BPOs deliver customized knowledge experiences from a single source of truth every time.
Empowering KM Excellence: How Panviva helps business process outsourcing teams level up.
For BPO organizations that are seeking next-generation, AI-powered guidance, Panviva leads the way. We help BPOs to stay competitive in rapidly evolving industries and achieve long-term success. Download our eBook to uncover real strategies and tools to:
- Revolutionize your training
- Ensure compliance
- Improve performance metrics
- Deliver exceptional customer service
Reduce training time and escalations
Provide agents with appropriate processes and scripts at any requested time to free up senior staff to solve for more complex issues.
Overcome compliance breaches & process errors
Keep content up-to-date with an auditable trail to ensure knowledge workers in any industry have clear, concise, and compliant guidance to wow every customer.
Focus on customers, not processes
Deliver consistent and accurate knowledge, regardless of customers’ preferred channel, allowing agents to focus on customer conversations and escalations.
Supercharge your organizations' knowledge.
Supercharge your organizations' knowledge.
Revolutionize your training, ensure compliance, improve performance metrics, and deliver exceptional customer service. Here’s what Panviva can do for your BPO organization:
Cut training time and costs
- On-the-job support
- A single source of truth
- 60% reduction in memorization scripts
Guarantee compliance and quality
- Streamlined and standardized workflows
- Stricter compliance conformity
- Notifications when critical knowledge is updated
- Constant knowledge access with Panviva Sidekick, your AI-powered Guide-on-the-Side
Provide an easy to use, update, and maintain system
- Simple editing and templates – no coding required!
- Reusable content modules to fast-track updates
- Tracking feature for when changes have been read and tests are complete
Measure and improve performance metrics
- Instant feedback
- Comprehensive reporting and analytics
- Inside look to improve processes when necessary
Deliver customer experience excellence
- Robust omnichannel support
- Provide consistent and accurate knowledge
- Agent support across any customer-connected channel
Explore what’s possible with Panviva.
80%
Reduction in time-to-competency
Reduction in time-to-competency
50%
Reduction in training time
Reduction in training time
25%
Reduction in turnover
Reduction in turnover
Streamline information for cohesive CX across all channels
Streamline information for cohesive CX across all channels
The biggest obstacle for this organization was the risk and reality that customers would get different answers from different touchpoints for the same issue. They turned to Panviva to help streamline their information, check out our case study to see how Panviva helped this global travel company achieve:
- 22% Reduction in Average Handle Time
- Accelerated agent competency by 2 months
- 33% Reduction in agent training time
Panviva
Global travel company improves agent and customer experience with Panviva
Global travel company improves agent and customer experience with Panviva
Streamlined information for a cohesive customer service experience across all channels.
Resources to drive impact
Resources to drive impact
Ready to get things done?
Ready to get things done?
Panviva’s got your back. Resolve customer friction and deliver customized knowledge experiences from a single source of truth every time.