Every superhero needs a Sidekick
Every superhero needs a Sidekick
A one-size-fits-all approach to knowledge won’t match the needs of your contact center.
At Upland Panviva, we know there’s no magic bullet for knowledge. Needs shift, policies change, and your customers still expect to get the information they need as fast as possible. How can your agents keep up? Your goal is to keep your agents compliant on every call, but your agents on day one need a totally different level of guidance than your agents on day 100.
We’d like to introduce Sidekick, Panviva’s guide on the side that empowers every agent to take on the day with superhero confidence and intelligence.
With Panviva Sidekick, your agents’ guide on the side is just a click away!
- Utilize Azure AI Search, which boosts search effectiveness, making your life easier
- Benefit from AI-powered knowledge curation via Smart Snippets, giving you quick answers on the fly (you’re welcome)
- Quickly copy your answer directly to your Notes or Case
- Access quickly by downloading our browser extension via the Google App store. Sidekick is a convenient Google Chrome plugin/browser extension.
Learn more about Sidekick and how simple it can be to actually deliver knowledge at your agents’ fingertips.
Questions? Reach out and we’ll be happy to show you Sidekick in action!
