Customer Success Stories

Case Studies

We’re on a mission to get the world Raving, which is why each year we manage millions of customer interactions for global brands. Check out some of our case studies below to see how we’ve helped them Raveolutionize their customer experience and turn their Ranters into Ravers!

Sage, the market leader in cloud business management solutions, wanted to capture real-time feedback to understand how its customers really felt about their experiences.

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After receiving a record-breaking fine, HomeServe, one of the UK’s leading home assistance providers, knew it had to drastically change its culture and put the customer first.

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The launch of DPD’s Predict service in 2010 was a game changer for the delivery market and for UK retailers, enabling customers to receive a one-hour delivery window for their parcels and giving them the ability to change their options mid-flight.

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In order to continue to be more relevant to more people, more often, Fortnum & Mason sought to better understand how guests felt.

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BOC was initially using a traditional annual survey to collect customer feedback, from which they reached around 300 customers, and they needed a new way of thinking.

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Scottish Water had a problem. To find out what their customers thought of them, they were sending out surveys via snail mail. They needed something to help pick up the pace.

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On their mission to become truly customer-centric, UK Power Networks implemented the Rant & Rave Platform to capture a greater quantity and quality of insight.

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In order to deliver a consistent and dependable experience that is trusted by customers, First Bus wanted to focus on understanding how its customers truly felt about their journey.

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After realizing that in-depth telephone surveys weren’t giving them the insight they needed to understand how customers were feeling in the moment, they implemented the Rant & Rave Platform.

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Before partnering with Rant & Rave, National Citizen Service (NCS) did not have a formal feedback system in place to ascertain feedback from the young people that participate in their program.

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At an Upland Rant & Rave program review, Speedy Services was presented with an analysis of the key drivers of dissatisfaction amongst its customers. Here’s what they did with that insight.

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Orbit was conducting telephone surveys with customers to monitor satisfaction, but found that advisors were often cherry-picking who to put through to the survey depending on how the call went.

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To drive its culture of customer-centricity and predict the Service Incentive Mechanism score it would receive, United Utilities implemented the Rant & Rave Platform.

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The Kindertons Group wanted to protect its brand reputation. Although it had a solution in place, with a number of business partners to report to on performance metrics, they needed reliable and representative data to work with.

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In response to Ofwat’s introduction of the Service Incentive Mechanism, Affinity Water wanted to be able to demonstrate that they were actively listening and responding to their customers’ feedback.

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