Employees make or break the customer experience
So why not keep them as engaged and motivated as possible? Rant & Rave’s Frontline Engagement solution lets employees see how they’re performing in the eyes of customers through a gamified dashboard. Meanwhile, the Voice of the Employee solution ensures that their voice is heard too, by capturing their feedback in real time.
Empowering frontline heroes and elevating the customer experience.
All for one and one for all
The Frontline Engagement dashboard is designed to take the Voice of the Customer and present it back to employees in a fun and engaging way — perfect for giving a team the opportunity to see how they’re doing and self-coach, while allowing team leaders and managers to drill down into performance.
Ensuring the best possible customer experience is always delivered.
A view for everyone
Employees can see all of their customer feedback in one place, team leaders can review how their team members are performing on a live League Table, and management can identify where changes to a business need to be made quickly.
Improve team performance and build a culture of continual self-improvement.
“The insight gained from the implementation of Rant & Rave has shaped the way we operate as a company. The Frontline Engagement solution gave the project a competitive edge and educated staff on the impact they were having on the overall service provided by OVO.”
– Justin Haines | Customer Service Director | OVO
The missing piece of your CX program
With the Voice of the Employee solution, employee emotion can be captured in real time, to drive immediate action. Not only that, but employees can be kept in the loop about how their feedback is shaping the business.
At a glance
Let employees share their feedback at any time via always-on Listening Posts, then close the loop with them, letting them know what action has been taken.
Capture employee feedback and convert emotion into insight with Rant & Rave’s advanced sentiment analytics.
Capture the voice of the employee
Take a look at how we can rock your world
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