Voice of the Customer

Turn your customers into Raving fans

A great customer experience starts with brilliant customer engagement. The Rant & Rave Platform is designed to give you the tools you need to engage them in the moment, take action, and close the loop at scale!

The times they are a changin’

The statistics speak for themselves. 61% of consumers switched brands in 2016 and this number continues to rise. Why? Loyalty is no longer down to product or price — 67% of consumers say the reason they defected was down to the experience they had. Worse still, 81% say they would have stayed had the brand taken action.* The trouble is, 80% of CEOs think that they deliver a superior experience, but only 8% of consumers agree.**

That’s where we come in. We believe that emotions are the only accurate predictor of a consumer’s future behavior and traditional surveys just can’t capture them.

Yet if you give customers the opportunity to share feedback in their own words, whenever they feel the need and through the channel of their choice, they will tell you, giving you actionable insight that will help you to drive your business forward and increase brand loyalty.

*Accenture | **Bain & Company

Action replay!

There’s no point in listening to customer feedback if you’re not prepared to take action. Our solutions are designed to ensure that engagement happens at every stage of the journey, by allowing you to proactively communicate with your customers, capture their feedback, and then continue the conversation in real time — letting them know the difference their feedback has made and the changes they will see as a result.

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See how the Rant & Rave Platform fits together