The best kind of customer experience should start before they even expect it. Always be one step ahead with Engage.
Expectation, expectation, expectation
We regularly talk about the customer journey, but isn’t it time we truly brought customers along for the ride? By setting and managing expectations and laying down the journey you’re taking them on, suddenly they’re part of the conversation, not just the topic of it.
Then, if things change, keep your customers in the loop to manage expectations on an ongoing basis.
Stay one step ahead
Give your customers the information they need, before they ask. Guessing, chasing, and waiting are all part of the old customer experience. There’s no place for them today, which is why we enable you to proactively reach out to your customers with the right information, at the right time.
Whether it’s an appointment, a delivery, or a notification, sometimes all it takes is a timely message to make your customers feel the love.
Let’s simplify it
Engage isn’t simply about giving your customers the information they need, but also empowering them to continue the conversation in real time, with intelligent two-way messaging.
By ensuring the customer experience fits around their lives, not the other way around, their journey becomes seamless and effortless, building an authentic relationship with your customers.
Be in their world
A huge part of seamless customer communication is ensuring you’re in their world. So, whether they’re a text message enthusiast, prolific emailer or simply prefer to hear another voice at the end of the phone, make sure you’re communicating with them the same way they do with the rest of the world.
Make the most of our omni-channel approach for optimum engagement on their terms.
Communicate in Their World
“The benefits Rant & Rave has brought to us are twofold. Not only do our customers enjoy a reliable, convenient and efficient delivery experience, the proactive communication solution has also allowed us to introduce additional resilience, streamline our processes and enjoy significant cost savings as a result. The collaborative efforts of the Rant & Rave and DPD technical teams allowed for a smooth, effective and highly successful implementation.”
Director of IT | DPD Group