What is KCS v6 Verification? 

Let’s talk KCS. And let’s be clear: we know a thing or two about it. Why? As the first knowledge management solution to achieve KCS verification, we didn’t just meet the standards; we helped set them. 

So, what is KCS and why should you care? KCS is a methodology of reusing, improving, and creating (if it doesn’t already exist) knowledge within your agents’ daily workflow. It’s designed to make knowledge a natural byproduct of solving problems, rather than a separate, cumbersome task. KCS v6 allows businesses to leverage their collective knowledge, turning it into a powerful competitive advantage that drives both efficiency and growth. 

What Are KCS v6 Verified Tools? 

KCS v6 Verified tools provide a complete set of capabilities required to enable all eight KCS practices. There are stringent requirements to become KCS v6 Verified and each tool has to go through the verification process annually with the Consortium for Service Innovation, the governing body of KCS. This is important to organizations because to be successful with KCS, your knowledge management tool must enable your KCS workflow.  

What are the benefits of KCS v6 Verification? 

Let’s explore how KCS v6 Verification translates into real advantages for your organization, from enhanced customer satisfaction to a significant competitive edge. 

• Enhanced Credibility and Trust: KCS v6 Verification signifies a commitment to industry best practices as well as building trust with customers and partners. It demonstrates that your organization adheres to a proven methodology for knowledge management. 

• Improved Operational Efficiency: Implementing KCS v6 streamlines support processes, reduces resolution times, and optimizes resource allocation. This leads to significant cost savings and increased agent productivity. 

• Elevated Customer Satisfaction: By providing accurate, timely, and accessible knowledge, KCS v6 empowers customers to find solutions independently, fostering a positive customer experience and boosting loyalty. 

• Stronger Knowledge Ecosystem: Verification ensures a robust knowledge base through the double-loop process, promoting continuous improvement and collaboration.  

• Competitive Advantage: In a crowded market, KCS v6 Verification sets you apart from competitors. It demonstrates a dedication to quality and innovation, giving you a distinct edge in attracting and retaining customers. 

RightAnswers: One of the First KCS v6 Verified Knowledge Management Solutions 

As one of the first KCS v6 Verified tools, RightAnswers provides a comprehensive platform that empowers organizations to optimize knowledge management. It’s important to us that RightAnswers not only meets the minimum requirements, but we greatly exceed them; developing our product specifically with KCS in mind from the beginning. We offer a deep integration of KCS practices, encompassing knowledge quality assurance, content standardization, and agent coaching. RightAnswers delivers a complete KCS v6 verified solution, enabling seamless knowledge delivery across all channels. We support our clients with expert training and dedicated success programs, ensuring they realize the full potential of KCS. 

Schedule a demo today to see RightAnswers in action!