Date:
December 11, 2018
8:30 AM – 4:30 PM GMT
Venue:
Dynamic Earth
112-116 Holyrood Road
Edinburgh
EH8 8AS
United Kingdom
Laura Yeomans, Head of Customer Success EMEA & APAC, Upland Software will be a presenter and panelist at The IT in the Park event on the topic of “Knowledge-Centered Service (KCS).” Ms. Yeomans was the highest rated presenter at the Now Box event hosted by IT500 in May. This time around she will be joined by other Industry professionals as well where they will discuss all things KCS and ways for your teams to get started or continue the momentum towards success.
The Upland Software team will also be there to showcase how our best-in-class, KCS verified v6 KM solution can help promote knowledge-sharing across your organization, increase employee engagement and your overall productivity and efficiency. Key capabilities that differentiate the RightAnswers KM platform from the competition include:
- KCS v6 verification; plus 90-day KCS onboarding and incorporation of 70 KCS processes
- Easy-to-use interface featuring knowledge gamification, decision trees, and personalized dashboards
- Delivery of superior support through enhanced collaboration, increased knowledge creation, and greater knowledge sharing
- Integration with existing ITSMs, like ServiceNow and Cherwell, or with any other systems being used across the enterprise
IT500 are behind the IT in the Park and The IT Learning Conference events in Scotland. The goal is to promote practical use of best practice methodologies, related products and services through conferences, workshops and case studies. Their focus is on all areas associated with IT Service Delivery. To learn more, visit the IT in the Park Registration Page #ITinthePark
