RightAnswers for IT Support

Empower Employees to Find IT Answers

Employee satisfaction is an important driver of company productivity and profitability, and nothing makes employees more frustrated than IT issues. By providing an easy way for employees to resolve their own challenges, you will reduce the number of calls to your IT service desk while providing a better employee support experience.

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Self-Service Portals

Remove frustrations and get employees back to being productive via the support channel that works best for them.

RightAnswers Web Self-Service brings all the knowledge employees need to their fingertips with powerful search plus FAQs, Announcements, Favorites, most popular and more.

RightAnswers Mobile Self-Service enables employees to search for knowledge on their preferred device.

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Knowledge-Paks Deliver Great IT Support

Web and mobile self-service can be loaded with our Knowledge-Paks® library of technical support knowledge, targeted to self-service. Knowledge-Paks provide more than 90,000 solutions on more than 600 of the most commonly used off-the-shelf software applications. Solutions are geared toward different audiences and are updated on a quarterly basis, so you never need to worry about not having the most up-to-date solutions.

Benefits include:

  • Faster problem resolution
  • Improved customer experience and satisfaction
  • Decreased call time
  • Lower support costs
  • Increased organizational efficiency
  • Varied audiences and solution types

Pinnacle improves customer service and IT support using RightAnswers