Get the Right Answers to the Right People at the Right Time

Upland’s RightAnswers platform increases IT Help Desk and employee productivity, and improves the user experience. Its KCS® v6 Verified  enterprise knowledge management solution makes it easy to create, maintain, and quickly find relevant information.

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Manage Your Knowledge Base

Personalize and gamify content solutions for different audiences, and create new knowledge articles with ease, all within the industry’s first KCS v6 Verified Knowledge Management solution.

Empower Your Employees

Employee satisfaction drives company productivity and profitability. Giving employees access to IT support removes frustrations and gets employees back to working efficiently.

Arm Your Agents

RightAnswers Knowledge-Paks® populate your knowledge base with more than 90,000 knowledge articles addressing the most common issues found with 500+ off-the-shelf software applications and hardware.

Integrate with Ease

Smooth integration with virtually any case management or ticketing system, enabling users to create, find, and share knowledge in the same place they perform their daily work. Common integrations include: ServiceNow, BMC Remedy, NetSuite, Salesforce, Cherwell, and SharePoint.


Better Knowledge Means Better Adoption

Demonstrating that your knowledge base is filled with high-quality information can go a long way toward pushing its adoption—not to mention, it provides customers with the best possible support to resolve their issues quickly.

Get best practices and tips in our eBook »

eBook: Knowledge Article Quality