Manage Your Knowledge Base
Personalize and gamify content solutions for different audiences, and create new knowledge articles with ease, all within the industry’s first KCS v6 Verified Knowledge Management solution.
Arm Your Agents
RightAnswers Knowledge-Paks® populate your knowledge base with more than 90,000 knowledge articles addressing the most common issues found with 600+ off-the-shelf software applications and hardware.
“15,000 problems per month are being resolved through self-service. About 80% of those would otherwise have resulted in calls to the service desk.”
– Bill Purcell, Director Enterprise Service Management, Paychex
Better Knowledge Means Better Adoption
Demonstrating that your knowledge base is filled with high-quality information can go a long way toward pushing its adoption—not to mention, it provides customers with the best possible support to resolve their issues quickly.
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The world's largest food and beverage company improved internal IT support efficiency...