Get the Right Answers to the Right People at the Right Time
Upland’s RightAnswers platform increases IT Help Desk and employee productivity, and improves the user experience. Its KCS® v6 Verified enterprise knowledge management solution makes it easy to create, maintain, and quickly find relevant information.
Manage Your Knowledge Base
Personalize and gamify content solutions for different audiences, and create new knowledge articles with ease, all within the industry’s first KCS v6 Verified Knowledge Management solution.
Empower Your Employees
Employee satisfaction drives company productivity and profitability. Giving employees access to IT support removes frustrations and gets employees back to working efficiently.
Arm Your Agents
RightAnswers Knowledge-Paks® populate your knowledge base with more than 90,000 knowledge articles addressing the most common issues found with 500+ off-the-shelf software applications and hardware.
Integrate with Ease
Smooth integration with virtually any case management or ticketing system, enabling users to create, find, and share knowledge in the same place they perform their daily work. Common integrations include: ServiceNow, BMC Remedy, NetSuite, Salesforce, Cherwell, and SharePoint.
FEATURED RESOURCE:
Better Knowledge Means Better Adoption
Demonstrating that your knowledge base is filled with high-quality information can go a long way toward pushing its adoption—not to mention, it provides customers with the best possible support to resolve their issues quickly.
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