Our world keeps changing, new projects compete for attention and key staff move on. Before you know it, what once was a very successful Knowledge-Centered Service (KCS) implementation starts to stumble and standards drop. So how can you maintain the momentum of your KCS journey?
Without the right products, processes and adoption strategies, maintaining a KCS strategy can be a giant loss of time and money with little resulting value.
Watch our 30-minute webinar and learn:
- The logical transition to KCS and ways to sustain its methodology
- How to gain management buy-in for a long-term KCS initiative
- The importance of KCS coaches and how they play an important role in KCS adoption
In addition, Michelle Stumpf, KCS Program Manager & Certified KCS Trainer at Upland Software will provide real-world examples of how forward-thinking companies have implemented the KCS methodology resulting in improved user satisfaction, reduced first-call rates, and increased ROI.
RightAnswers by Upland Software is the first KCS Verified V6 solution. And we are also certified to provide Knowledge-Centered Service (KCS®) training and certification to clients and to other knowledge professionals. For more information, visit: https://uplandsoftware.com/rightanswers/rightanswers-resources/training/
