Customer Success Stories

RO Innovation is proud to have built great relationships with our clients for over a decade.

Because we understand the value of customer references and sincere peer-to-peer feedback, we wanted to provide just a few quotes from some of our customers!

“ I’ve been extremely impressed with the customer service offered by RO Innovation.”

– Therese Van Ryne, Director
Global Public Relations & Customer Reference Program, Zebra Technologies

“At Nuance, our customer-first priority is at the heart of everything we do. With that in mind, we’ve built our reference program to provide a world-class experience for our customers and Sales partners. RO Innovation has helped us grow our program and track our customer interactions, information, and activities, ensuring we are able to respond to reference requests in a timely fashion and avoid overtaxing our most valuable assets: our reference customers.”

– Brenda Hodge
CMO, Nuance

“The closer alignment and collaboration across Symantec’s various teams has increased reference requests 57%. Supporting such a wide array of product offerings would be nearly impossible without the range of features RO Innovation delivers.”

– Richard Clooke
Senior Marketing Manager, Symantec

“I am very happy with our new reference tool. As a new Client Partner at FICO, it has been very helpful for me to have this new reference program available for my new prospects. The program is very easy to use and the internal support from Ana is extraordinary. It is a very fair program for our FICO clients that are participating as FICO reference, besides the several benefits they could get for participating.”

– Juan Lopez Rodriguez
Client Sales, FICO

“When my team was cut to less than 1FTE and our old reference system became too difficult for Sales to use effectively, I really needed a vendor that could partner with us and a platform that was truly self-service. We found that with RO Innovation. The knowledge RO’s team has on reference programs made the implementation of ReferenceView easy and painless. We were able to get it set up and customized for our needs, move/add all of our reference data and content into the database, and roll out to 1800 users in just a couple of months. The users have expressed how easy it is. We haven’t even taken advantage of all RO Innovation has to offer and so excited to really grow our Reference Program with their help.”

– JoLynn Hauser
Senior Marketing Manager, Century Link

“The Marketo Customer Reference program alone has influenced tens of millions of dollars in revenue. The RO Innovation platform is key to helping us deliver this level of impact to the business.”

– Kevin Lau
Sr. Manager, Customer Marketing, Marketo

“The customer marketing team increased the number of qualified, referenceable customer contacts by 54%, which was almost 3 times more than the team’s goal!”

– Mary Ketter
Global Customer Reference Manager, JDA Software

“Having a dedicated technology solution really allows us to focus on the actual Reference Program. I can rely on my project manager at RO Innovation to assist me with the technology and I can work on the references. Since I am the only reference manager, that is where my focus really needs to be. Reference View really gives me the time to focus on what’s important to our business.”

– Tricia Sale
Senior Manager of Client Reference Program, Blackboard, Inc.