Customer Success Stories

“We want to tell the Informatica story through the eyes and experiences of our customers. RO Innovation has allowed us to do that. It’s a tremendous facilitator for creating a single source of truth, helping us search and find information quickly, and to fulfilling requests and onboarding advocates.”

Michelle Gardner
Sr. Director,
Customer Advocacy

“At Nuance, our customer-first priority is at the heart of everything we do. With that in mind, we’ve built our reference program to provide a world-class experience for our customers and sales partners. RO Innovation has helped us grow our program and track our customer interactions, information, and activities, ensuring we are able to respond to reference requests in a timely fashion and avoid overtaxing our reference customers.”

Brenda Hodge

I am very happy with our reference solution. As a new Client Partner at FICO, it has been very helpful for me to have this solution available for my prospects. The program is easy to use and the internal support is extraordinary.”

Juan Lopez Rodriguez
Client Sales

“When my team was cut to less than one fulltime employee, our legacy reference tool became too difficult to maintain. I  needed a partner and a solution that was truly self-service. We were able to move all of our reference data and content into RO Innovation, and roll the solution out to 1,800 users in just a couple of months. Now, our users keep expressing how easy RO Innovation is.”

JoLynn Hauser
Sr. Marketing Manager

“Marketo’s customer reference program has influenced tens of millions of dollars in revenue. RO Innovation is key to helping us deliver this level of impact on our business.”

Kevin Lau
Sr. Manager, Customer Marketing

“Having RO Innovation as a dedicated solution allows us to focus on the actual reference program. I can rely on my RO Innovation CSM to assist me with the solution, while I maintain focus on the references themselves. Since I am the only reference manager, that is truly where my focus needs to be.”

Tricia Sale
Sr. Manager, Client Reference Program