Shulman Rogers takes records scanning to a new level.
This law firm digitized 20 million documents in just under 9 months, dramatically improving attorney access and service times.
Transformational technologies are few and far between at law firms – often taking years to identify, implement, and measure the impact in any meaningful way. It may be hard to believe that a records scanning initiative can dramatically improve the efficiency of a law practice, but at Shulman, Rogers, Gandal, Pordy & Ecker, P.A. (“Shulman Rogers”), it actually happened. One of the many impacts of the firm’s scanning initiative was felt within the firm’s Trust and Estates department, where the client experience was quickly elevated in a surprisingly positive manner.
“Converting years’ worth of paper into searchable, instantly accessible content has substantially transformed our trusts and estates practice. Our proactive records scanning project saved our lawyers and staff countless non-billable hours and has dramatically improved our service levels and overall client experience.”
Homeserve repairs relationships with their customers.
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Fortnum & Mason builds a comprehensive view of the customer experience.
Fortnum & Mason needed a way to capture and act on feedback across the customer journey.
Sage gives their customers and employees a voice.
Customer insight doesn't have to be taxing. Sage agrees. They needed to centralize feedback and better understand their customers.