Shulman Rogers takes records scanning to a new level.
This law firm digitized 20 million documents in just under 9 months, dramatically improving attorney access and service times.
Transformational technologies are few and far between at law firms – often taking years to identify, implement, and measure the impact in any meaningful way. It may be hard to believe that a records scanning initiative can dramatically improve the efficiency of a law practice, but at Shulman, Rogers, Gandal, Pordy & Ecker, P.A. (“Shulman Rogers”), it actually happened. One of the many impacts of the firm’s scanning initiative was felt within the firm’s Trusts & Estates department, where the client experience was quickly elevated in a surprisingly positive manner.
“Converting years’ worth of paper into searchable, instantly accessible content has substantially transformed our trusts and estates practice. Our proactive records scanning project saved our lawyers and staff countless non-billable hours and has dramatically improved our service levels and overall client experience.”
Western Australia’s Real Estate Institute Enlists InGenius CTI to Deliver a Winning Member Experience
REIWA switches CTI providers to deliver an exceptional contact center experience for members and employees.
UPMC Insurance Services Division launches a scalable proposal process and drives company-wide adoption.
UPMC Insurance Services builds 200+ proposals annually with Upland Software’s Qvidian product. The Proposal Development Team increased content usage 200%.
Informatica increases its reference fulfillment rate to 95% with RO Innovation.
Informatica trusts RO Innovation to provide its sales team with references on demand. The company grew its customer success library 60% with RO Innovation.