Building and Scaling OEM Sales Orgs and Strategic Sales Forces
Most tenured salespeople think of themselves as strategic sellers, but do they really have the skills?
In this special edition of Revenue Optimization Radio, Patrick Morrissey highlights two previous interviews. In this first half, we catch up with Patrick rushing through the airport talking with Ryan Begin from Salesforce – also on the go. We love the portability of podcasts. There’s a bit of signal fluctuation between airports, but you’ll want to listen carefully to Ryan as he tells us the 8 steps required to hire, build and scale an OEM sales model to deliver revenue.
In the second half, Patrick and Jay Shephard discuss Building a Level 3 Strategic Seller – and a strategic sales force. Most tenured salespeople think of themselves as strategic sellers, but do they really have the skills? The real judge and jury is the customer. Are you perceived as a professional seller vs. those you compete with? The harsh reality is that you are compared, whether you like it or not? This segment explores the different levels of sales expertise and what good looks like.
The full original interviews are here:
How to Dip Your Contact Center Toes Into the Cloud with Fiona Vanderlinde
There’s so much going on in contact centers every day. For those still with on-premise servers, agents could have upwards of 20+ different applications at once trying to get something done for a customer. To eliminate those headaches and avoid in-person accidents like tripping and unplugging a cord which could take hours to solve, cloud is the answer. For organizations still on the fence about moving to the cloud, this podcast episode is for you. Join us as our own Fiona Vanderlinde discusses the importance of moving contact centers to the cloud.
destinationCRM’s 2024 CX Megatrends to Watch Wrap-up with Samantha Middlebrook
Kicking off the new year, destinationCRM held their annual "CX Megatrends to Watch: Expert Predictions" webinar. Our own Samantha Middlebrook took part in this webinar and shared her predictions for what we’ll see from AI’s impact on customer expectations in service interactions along with changes to contact center operations. In this podcast, Samantha sits down with us to share insights from the destinationCRM webinar and expands upon what she believes will happen moving forward with AI in the contact center space.
Knowledge’s Impact on an Organization’s Change Management with Luke Jamieson and Michael Mattson
Managing change of any kind isn’t an easy task. When it comes to organizations, that challenge is compounded by the copious amounts of information, employee learning style, and ability to effectively maintain it all. This is where knowledge management comes in to help alleviate the pangs that often come with change management. With some organizations undergoing changes more than a handful of times each year and employee's ability to adapt, change management is a lot to contend with for any leader. In this episode, Luke Jamieson and Michael Mattson talk about change management and the key to helping it roll out smoother—effective and efficient knowledge management.