Building and Scaling OEM Sales Orgs and Strategic Sales Forces
Most tenured salespeople think of themselves as strategic sellers, but do they really have the skills?
In this special edition of Revenue Optimization Radio, Patrick Morrissey highlights two previous interviews. In this first half, we catch up with Patrick rushing through the airport talking with Ryan Begin from Salesforce – also on the go. We love the portability of podcasts. There’s a bit of signal fluctuation between airports, but you’ll want to listen carefully to Ryan as he tells us the 8 steps required to hire, build and scale an OEM sales model to deliver revenue.
In the second half, Patrick and Jay Shephard discuss Building a Level 3 Strategic Seller – and a strategic sales force. Most tenured salespeople think of themselves as strategic sellers, but do they really have the skills? The real judge and jury is the customer. Are you perceived as a professional seller vs. those you compete with? The harsh reality is that you are compared, whether you like it or not? This segment explores the different levels of sales expertise and what good looks like.
The full original interviews are here:
Behind the Knowledge-Centered Service Curtain with Lana Kosnik
When it comes to knowledge in the contact center space, every organization likely has their own way to handle it all. But for those that want to go above and beyond management, there’s the Knowledge-Centered Service methodology. In this episode of Connected Knowledge, our Knowledge Management Practice Manager, Lana Kosnik, takes a deep dive into what this approach is, how to implement it in contact centers, and its many benefits.
The Importance of Integrations in the Telco Industry with Alex Baker
When it comes to customer service, expectations are high. And nowhere is that more felt than in the telecommunications industry. As those customer expectations rise, infrastructure upgrades should get better as well.
Unpacking the Role of Generative AI for Knowledge Management with Keith Berg
Generative AI saw an uptick this year with the introduction of ChatGPT. Suddenly, there were experts everywhere and many companies were putting out their latest products with it. However, what do we really know about Generative AI itself? That’s what our own Keith Berg discussed in his latest conversation on our Connected Knowledge podcast.