White Paper

Using Technology Business Management (TBM) to Provide IT Spending Transparency for Federal Agencies

Using Technology Business Management (TBM) to Provide IT Spending Transparency for Federal Agencies

Learn the five key steps Federal Agencies can follow while adopting TBM.

TIT Spending Transparencyhis white paper looks at how Technology Business Management (TBM), also known as IT Financial Management (ITFM) or IT Financial Business Management (ITFBM), can effectively help government agencies provide IT spending transparency. Leveraging over 20 years of field expertise, we illustrate how TBM can be used to demonstrate and create value, not just for IT, but for other shared services departments.

The President’s Management Agenda (PMA) lays out a long-term vision for modernizing the Federal Government in key areas that will improve the ability of agencies to deliver mission outcomes. This includes better management and transparency of IT spending. Under the PMA, government agencies were given four years to adopt a Technology Business Management framework.

This vision is further defined in a series of Cross-Agency Priority ( or CAP) Goals. CAP Goals are used to implement the President’s Management Agenda and drive cross-government collaboration to tackle government-wide management challenges affecting most agencies.

Download this white paper to learn about the Upland “Pillars of Success,” five key steps Federal Agencies can follow while adopting TBM, and aligning to the PMA agenda and CAP Goals of  IT Spending Transparency.

  • Aligning to organization goals
  • Defining your roadmap to success
  • Building an organization model
  • Defining measurable services
  • Ensuring continuous improvement

More resources

More resources

Resource header
White Paper
Operationalising the Voice of the Customer
Operationalising the Voice of the Customer

The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?

Read more

Resource header
White Paper
A Checklist for Technology Expense Management

A Checklist for Technology Expense Management


Use this checklist as a starting point to manage your technology investments with confidence.

Read more

Resource header
White Paper
Streamlining Healthcare Communication
Streamlining Healthcare Communication

Embracing cloud-based fax solutions for enhanced efficiency, compliance, and support.

Read more