You use ServiceNow for tracking tickets in your support organization and for streamlining processes. Is what comes standard in ServiceNow getting you where you need to go, or do you need to go further in your journey for support knowledge?
If ServiceNow were your car, do you use it just to drive locally? Or do you drive several hours a day, sometimes in snowy conditions? Do you like to go off-road on the weekends? For many ServiceNow clients, RightAnswers offers flexibility and high-performance centered around a world-class knowledge management solution that ensures that your journey will be successful – regardless of the ever-changing conditions and challenges that IT support is sure to present.
KCS® Verified V5In the world of support, you can improve customer satisfaction when you add Knowledge-Centered Support (KCSSM) to the mix. When you adopt KCS, it becomes the way you create knowledge and solve employees’ and customers’ problems. KCS ensures your knowledge is written well, meets the needs of the audience and can be found quickly.
Learn more about the basics and benefits of KCS. Download the eBook: Basic Principles of KCS.
And watch the webinar: Get the Killer Combination: KCS and ServiceNow.
Also learn more about RightAnswers for ServiceNow. RightAnswers is the only knowledge management software that’s KCS Verified V5 and is Now-Certified for interoperability and seamless integration with ServiceNow. When your agents and self-service users are empowered with better knowledge, your ServiceNow platform will deliver higher levels of performance and increase your return on investment.
KCS® is a service mark of the Consortium for Service Innovation™
Author: Bill Pollie