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White Paper

Return on Knowledge for Customer Service

Knowledge management delivers substantial measurable business benefits by providing a single window...
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White Paper

Successful Knowledge Management

Download the White Paper on how to achieve successful Knowledge management from...
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White Paper

Return on Knowledge for IT

The faster IT support solves employees’ problems, the faster they return to...
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White Paper

Take Off the Training Wheels and Let Your Customer Support Agents Fly

Knowledge-Centered Support (KCS) is a proven methodology and set of practices for...
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White Paper

5 Reasons a Great Customer Experience Depends on Knowledge

If a great customer experience depends on great customer service, you better...
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White Paper

Transforming Customer Support with Knowledge Management

The reason customers are contacting you is that they need answers. All...
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White Paper

Enabling KCS Adoption – A New Game in Town

The benefits of KCS adoption are realized as a result of support...
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White Paper

Building the Business Case for Knowledge Management Success

Aligning the KM program with your Service strategy will make it easier...
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