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White Paper

KMWorld Best Practices in Customer Experience and Support

It’s the smaller things that make a big difference, and while this...

White Paper

Return on Knowledge for Customer Service

Knowledge management delivers substantial, measurable business benefits by providing a single window...


White Paper

Successful Knowledge Management

Download the White Paper on how to achieve successful Knowledge management from...

White Paper

Return on Knowledge for IT

The faster IT support solves employees’ problems, the faster they return to...

White Paper

Take Off the Training Wheels and Let Your Customer Support Agents Fly

Knowledge-Centered Support (KCS) is a proven methodology and set of practices for...

White Paper

5 Reasons a Great Customer Experience Depends on Knowledge

If a great customer experience depends on great customer service, you better...

White Paper

Transforming Customer Support with Knowledge Management

The reason customers are contacting you is that they need answers. All...

White Paper

Enabling KCS® Adoption – A New Game in Town

The benefits of KCS adoption are realized as a result of support...

White Paper

Building the Business Case for Knowledge Management Success

Aligning the KM program with your Service strategy will make it easier...