Success Story

GM Financial streamlines content deployment processes to boost employee productivity and accuracy.

GM Financial created consistency to reduce non-compliance errors.


Disconnected knowledge bases.

GM Financial faced the challenge of implementing a new system that would change policies and procedures across virtually every department in the dealership network. With Panviva, GM Financial consolidated information into one central knowledge base and simplified the process of creating content. Now, content is both easier to author and easier to find, ensuring employees have the right information, exactly when they need it.

“We chose Panviva to move our content into the future and away from our fragmented past.” – Heather Morrow, Enterprise System Specialist II


Consolidate and simplify.

GM Financial began with a small amount of content as a process change pilot, then Panviva support team members guided content authors through a complete content overhaul. Panviva drove consistency through the process, helping created finished content that is also easily findable.


A content creation tool authors love to use.

The use of Panviva drove several outcomes for GM Financial, including:

  • Consistent information across the creation process and departments
  • Increased productivity for employees using Panviva
  • Reduced risk of non-compliance errors

Download the case study

More resources

Success Story
SPI Health and Safety streamlines its customer service with the InGenius connection

They used the InGenius CTI integration between Cisco UCCX and Salesforce to provide a more personalized and efficient support experience to its customers.

Read more

Success Story
Tile manufacturer advances operations with digital forms

This large North American stone and tile manufacturer implemented Capture OnTheGo and OL Connect to boost efficiency, eliminate paper, and enable workers to easily collect essential data in the field.

Read more

Success Story
Construction company optimizes document processes

This UK-based construction business leveraged OL Connect to amplify staff productivity, optimize business operations, and maintain compliance with industry regulations.

Read more