Video

How EnergyAustralia keeps the contact center compliant with frequently changing regulations

In an industry characterized by constant change, contact center agents at EnergyAustralia rely on Panviva to quickly find accurate, compliant answers for customers.

 

Paul talks about the extensive regulation and oversight in the energy industry, and how the Panviva knowledgebase helps contact center agents remain compliant. Scripts change frequently, around 10 times each month, making the use of Panviva a must for agents.

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