How EnergyAustralia keeps the contact center compliant with frequently changing regulations
In an industry characterized by constant change, contact center agents at EnergyAustralia rely on Panviva to quickly find accurate, compliant answers for customers.
Paul talks about the extensive regulation and oversight in the energy industry, and how the Panviva knowledgebase helps contact center agents remain compliant. Scripts change frequently, around 10 times each month, making the use of Panviva a must for agents.
Introducing a New Look to Qvidian’s Library
Learn more about our flexible, configurable library that let you quickly access content, increase visibility, enforce brand standards, and just plain get more done.
Naren Senthil Employee Spotlight
Hear more about Naren’s curiosity carried him to where he is today as a Software Engineer II at Upland.
Nathalie Valian Employee Spotlight
Hear more about how Nathalie followed her gut through a couple different careers and wound up somewhere she never expected: the tech industry.