Video

How Salem Five Bank reduces time to competency

In today’s competitive job market, it’s challenging for contact centers to find skilled agents with previous banking or financial services experience.

 

Steve discusses how Salem Five Bank, a mutual bank and financial services company, uses Panviva to get new contact center hires up to speed quickly. Panviva reduces the learning curve for new recruits and shortens their time to competency on the phones – even when the answers involve complex processes.

More resources

Video
Upland Content Lifecycle Automation

Upland Content Lifecycle Automation products simplify everyday work by transforming content-centric processes to make business more efficient.

Read more

Video
BA Insight Employee Productivity

Boost employee productivity, support collaboration, and improve employee experiences with BA insight, the leading enterprise search solution.

Read more

Video
InterFAX for Financial Firms

Bank on the security of confidential customer and financial information.

Read more