Video

How Salem Five Bank reduces time to competency

In today’s competitive job market, it’s challenging for contact centers to find skilled agents with previous banking or financial services experience.

 

Steve discusses how Salem Five Bank, a mutual bank and financial services company, uses Panviva to get new contact center hires up to speed quickly. Panviva reduces the learning curve for new recruits and shortens their time to competency on the phones – even when the answers involve complex processes.

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