Lately we’ve been inundated by accolades for our smart technology that is making an impact on contact centers and the customer service they provide.
Awards for which we were named so far in 2014:
- CUSTOMER Contact Center Technology Award winner
- CUSTOMER Experience Innovation Award finalist
- TMC Labs Innovation Award winner
- CUSTOMER Product of the Year Award winner
- KMWorld KM Promise Award finalist
This type of industry recognition endorses our unique approach to knowledge management.
Our focus on knowledge as the foundation of support, coupled with our unique tools – such as our patented Intelligent Knowledge Builder that automatically finds gaps in the knowledge base and starts to fill them by prompting new knowledge articles, a built-in video creation and editing tool and our Integration Framework that seamlessly links RightAnswers with any other system – is proving itself every day in the results our clients are achieving.
Read more about our approach to knowledge that enables our clients to deliver SmartService™.