RightAnswers is now the only software company licensed to offer KCS® workshops, exams and certification. Last week was our formal entrée into the world of KCS training, and we’re pleased as punch!
Gracing our offices was none other than Greg Oxton, Executive Director of the Consortium for Service Innovation (the developers of the KCS methodology) and President of the KCS Academy. Greg led our first three-day workshop for RightAnswers staff and clients, who all passed the exam and are certified on KCS Practices V5.
Greg Oxton (right), President of the KCS Academy, kicks off the first RightAnswers KCS workshop, attended by RightAnswers staff and clients. Supporting Greg in the workshop are RightAnswers Client Success staff (left to right): Michelle Stumpf, Training Manager; Tom Policano, VP Client Success & Support; Laura Yeomans, Global Knowledge Practice Leader, who earned KCS Practices V5 and KCS Trainer Certification.
RightAnswers staff took an additional exam to qualify for KCS Trainer Certification. They are now certified trainers in the KCS Academy’s KCS Practices v5 Workshop and administer the KCS Practices v5 Certification exam (which is the master level KCS Certification in the industry) as well as the KCS Leadership workshop and variations of those two workshops.
While we’ve always trained our clients on KCS principles and best practices, this accreditation enables us to expand our KCS training program and certify our clients and other knowledge professionals.
It means that RightAnswers is the only company with KCS V5 Verified technology, on-boarding programs and authorization to deliver KCS training and exams.
Workshops and certifications RightAnswers will offer its clients and the general public include:
Workshops and certifications RightAnswers will offer its clients and the general public include:
The Right Technology for KCS
RightAnswers is the only knowledge management provider that offers a KCS edition and can provide KCS on-boarding, implementation, training and certification. RightAnswers’ award-winning knowledge management software supports more than 70 KCS processes. RightAnswers promotes KCS to its clients and teaches them KCS best practices as part of its Client Success program.
Our Enterprise Knowledge Hub fosters KCS principles of collaboration and knowledge sharing throughout the enterprise, beyond RightAnswers’ integration with the CRM or ITSM system. Now RightAnswers is also authorized to provide formal KCS training and certification.
KCS® is a service mark of the Consortium for Service Innovation™
Author: Tom Policano