Sustaining Sales Momentum in an M&A World
Hear how a consistent sales methodology helps to sustain forward momentum in organizations.
Organizations who grow to 53,000 employees and tens of billions of market capitalization rarely get there without significant mergers and acquisitions. FIS Global who acquired payments powerhouse Worldpay in 2019 is a great example of this. While expanding the product set is a boon for sellers, getting them up to speed on new offerings is a major challenge for sales leaders. In this chat with Garrett Clifford the General Manager of Worldpay Ireland, we discuss how a consistent sales methodology helps to sustain forward momentum in organizations. Listen in to hear how FIS Global has grown revenue by 21% and why the current global pandemic is likely to speed up the death of cash.
About Sean’s Guest:
Over 20 years in payments, Garrett has worked across Europe and Scandinavia in various roles including sales, project management and managing teams of varying sizes. Garrett has been working for Worldpay since 2011 and has spent most of his time with Worldpay traveling extensively across the globe, Garrett has recently returned to his native Ireland and has taken up a new role as GM for Worldpay Ireland.
Married to Michelle with 3 sons, Garrett resides in Nenagh Co. Tipperary, a mecca for all things payments as he often states when asked to describe Nenagh.
March 26, 2020
More resources
Behind the Knowledge-Centered Service Curtain with Lana Kosnik
When it comes to knowledge in the contact center space, every organization likely has their own way to handle it all. But for those that want to go above and beyond management, there’s the Knowledge-Centered Service methodology. In this episode of Connected Knowledge, our Knowledge Management Practice Manager, Lana Kosnik, takes a deep dive into what this approach is, how to implement it in contact centers, and its many benefits.
The Importance of Integrations in the Telco Industry with Alex Baker
When it comes to customer service, expectations are high. And nowhere is that more felt than in the telecommunications industry. As those customer expectations rise, infrastructure upgrades should get better as well.
Unpacking the Role of Generative AI for Knowledge Management with Keith Berg
Generative AI saw an uptick this year with the introduction of ChatGPT. Suddenly, there were experts everywhere and many companies were putting out their latest products with it. However, what do we really know about Generative AI itself? That’s what our own Keith Berg discussed in his latest conversation on our Connected Knowledge podcast.