At Upland, 100% customer success means that you achieve the value you expect from our software and are delighted by the experience. To help drive towards your specific success goals, we offer a range of Premier Success Plans that eliminate the need for costly custom services and support, and build the foundation for your success. Platinum is our top-tier plan, and it provides your organization with the highest level of experience and value throughout your journey with Upland.
Dedicated account management
with a single point of accountability
Expanded support hours
with live attendants and faster response times
Custom-tailored product experience
with training, advisory services, and custom integrations
weighting for product enhancement requests
Premier Success Plans Focus Areas
Dedicated account management provides you with a single point of accountability to ensure you achieve 100% customer success. You will have access to a quarterly Virtual User Conference (VUC) to provide your feedback on our customer success strategy and product roadmap.
Receive higher priority weighting for your product enhancement requests to have a greater impact on product direction. Access our Community Portal will provide you with another channel to learn more about the product including exchanges with peers and Subject Matter Experts (SME).
Keep your implementation optimized and running with live attendants as well as expanded support hours and faster response times for problem resolution. Access our Community Portal for troubleshooting and support requests.
Tailor your experience with additional training, enhanced access to product experts, advisory services, pre-release environments, and custom integrations.