InGenius connects phone systems to CRMs for remarkable contact center productivity
Today’s caller has high expectations. You need advanced tools to help your agents provide a personalized customer experience. Screen pop can give your business the edge it needs to improve customer satisfaction while reducing call handling time.
With the 5-star rated solution from InGenius:
- Automatically pop customer data to your agents’ screens
- Reduce clicks for your agents
- Provide context for calls, enabling a better customer experience
- Enable fast agent adoption
InGenius has helped companies reduce call handling time by 1 minute per call, increase case handling capacity by 50%, and improve Net Promoter Score by 20%.
Watch how InGenius screen pop works
LET INGENIUS HELP
Increase productivity for your phone agents
Your personalized product demo will include a discovery discussion on your current environment, recommendations for features best suited to impact your productivity results immediately, workflow suggestions that can reduce clicks and optimize your agents’ performance, and an estimate of the results you can expect based on your call volume and goals.
Request your demo now
“Our overall experience with InGenius has been nothing but great. The system has really allowed us to pinpoint areas of weakness we were having with our call center agents and has really helped us turn around our service.”
Marco Drumonde
Vice-President, Advisor & Investor Services at Sentry Investments