SPI Health and Safety Streamlines Its Customer Service With the InGenius Connection
SPI Health and Safety Streamlines Its Customer Service With the InGenius Connection
They used the InGenius CTI integration between Cisco UCCX and Salesforce to provide a more personalized and efficient support experience to its customers.
Today, SPI Health and Safety serves a multitude of industries including Mining, Construction, Energy, Manufacturing, Transportation and more. As it grew over the last 50+ years, it had more specialized industries to serve, but lacked a way to properly route its incoming calls based on customer data that was stored on its CRM.
Turning to InGenius, SPI Health and Safety optimized its customer service operations by integrating its Salesforce CRM system with its Cisco UCCX telephony system.
To learn more about how SPI Health and Safety was able to direct every call to the right agent based on their CRM data, download the case study.
