7 Ways to Bring CX & EX Together
7 Ways to Bring CX & EX Together
Take a look at our 7 top tips for CX & EX
Fish & chips, Mickey & Minnie, Rant & Rave, some things just belong together, and this is how we need to start thinking about customer and employee experience.
This double act isn’t always easy for CX and EX professionals but we just so happen to have some insider knowledge. Featuring expert advice from Temkin Group, Forrester, Gallup, plus many more. Take a look at our 7 top tips to find out how to:
- Connect the dots between employee and customer feedback
- Create a performance led culture
- Go beyond the data and truly take action
- Treat your Frontline as the top management of your organisation
“Everything that’s important to our customers is just as important to our colleagues. Our colleagues’ needs are vital as they interact with our brands every day.”
Wayne Hall | Senior Manager: Reward & Engagement | Dunelm
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