Success Story

Western Australia’s Real Estate Institute Enlists InGenius CTI to Deliver a Winning Member Experience

Western Australia’s Real Estate Institute Enlists InGenius CTI to Deliver a Winning Member Experience

REIWA switches CTI providers to deliver an exceptional contact center experience for members and employees.

With the help of InGenius, The Real Estate Institute of Western Australia (REIWA) has been able to drive operational efficiencies, deliver a superior contact center experience for both members and employees, and facilitate data-driven decision-making. InGenius has also become invaluable to REIWA’s business continuity plan, allowing the organization to seamlessly transition to remote working when the COVID-19 pandemic hit.

Download this case study to learn more about how REIWA maintains the high-quality member service for which it is known, increasing member satisfaction, loyalty, and retention.

Download the case study

Resource right rail card

More resources

More resources

Resource header
Success Story
Straumann Group Brightens Agent and Customer Experience with Panviva
Straumann Group Brightens Agent and Customer Experience with Panviva

Straumann Group decreased average handling time and accelerated agent onboarding with Panviva.

Read more

Resource header
Success Story
Tapi Carpets and Floors boosts conversions by 123% with Upland Adestra
Tapi Carpets and Floors boosts conversions by 123% with Upland Adestra

Learn how Tapi Carpet and Floors used automated SMS to drive a 123% lift in post-visit conversions and dramatically improve customer engagement.

Read more

Resource header
Success Story
Foremost Golf drives 25% increase in orders using personalized emails in Adestra
Foremost Golf drives 25% increase in orders using personalized emails in Adestra

Learn how Foremost Golf developed a series of highly relevant, individualized emails, sent on behalf of their Golf Professionals, to a wide range of customers with personalizations such as golfing ability and dexterity.

Read more