Health New England increases growth with Upland Panviva
Health New England increases growth with Upland Panviva
With Panviva, consistent compliancy leads to 20% business growth.
Challenge
More compliance complexity.
Health New England faced the challenge of adding Medicare and Medicaid health plan options, with the government compliance requirements becoming much more complex. With Panviva, Health New England consolidated information into one central knowledge base and simplified the training process. Now, engaged employees drive continued improvement in customer service scores.
“Panviva was viewed as so important to growth and to the customer experience that it was one of the only projects approved.”– Member Services Manager, Health New England
Solution
Consolidate and streamline.
Health New England began by consolidating information into a process-driven system. Panviva allows agents to focus on easily finding accurate content rather than having to learn the content, leading to consistent compliance and increased customer satisfaction.
Results
A single source of truth that agents love to use.
The use of Panviva drove several outcomes for Health New England, including:
- 20% business growth in two years
- Increased productivity for employees using Panviva
- Reduced training time and costs
More resources
More resources
Ocean Conservancy drives exceptional engagement with Mobile Commons
Ocean Conservancy drives exceptional engagement with Mobile Commons
Leading environmental nonprofit, Ocean Conservancy, used the Mobile Commons platform to run interactive campaigns that drove engagement and added thousands of new supporters.
The National Audubon Society soars with a 168% increase in donations through Mobile Commons
The National Audubon Society soars with a 168% increase in donations through Mobile Commons
This successful partnership underscores the effectiveness of Mobile Commons in empowering nonprofits to amplify their impact and achieve their mission-driven goals.
Sales Customer Reference Program at Sage helps close deals faster
Sales Customer Reference Program at Sage helps close deals faster
Discover how Sage scaled its customer reference program, building a quality reference pipeline and influencing nearly 30% of new sales with RO Innovation.