AI-powered knowledge management to navigate the complex utilities sector
AI-powered knowledge management to navigate the complex utilities sector
Resolve customer frustrations and meet the stringent requirements in the utilities sector with contextual knowledge management built for compliance.
Increase customer satisfaction
Through Panviva’s generative artificial intelligence (AI) capabilities, agents will have greater access to regulatory and organizational knowledge allowing for an enhanced customer experience.
Empower your team with a single source of truth
Quickly provide the right answer, every time with Panviva. An easy-to-update knowledge base ensures consistency across your organization, even as the knowledge changes.
Navigate regulatory challenges
AI-powered guidance that minimizes confusion around ever-evolving regulatory and compliance information, ensuring your agents are providing accurate information each time.
Keep your contact center agents confident & compliant with Upland Panviva
Keep your contact center agents confident & compliant with Upland Panviva
The utilities industry is complex, but with Panviva’s Guide on the Side your agents will be experts from day one. Unleash your contact center potential with fast tracked learning, AI-powered guidance, and more!
Ignite CX Success: A Guide to Knowledge Management in Utilities
Ignite CX Success: A Guide to Knowledge Management in Utilities
Will you be a part of the 87% of contact centers planning to improve their knowledge bases? Utilize this guide to understand how knowledge can fuel your CX success!
Results achieved by Panviva utilities customers:
Results achieved by Panviva utilities customers:
25%
reduced average call handling times
50%
reduced training times
0%
error rate during major process changes
Panviva is our single source of truth. It allows us to get the information out very quickly, very streamlined. Instead of having our people look in many different places, they have all the information...
Panviva is our single source of truth. It allows us to get the information out very quickly, very streamlined. Instead of having our people look in many different places, they have all the information they could possibly need to do their jobs in one place.
How Panviva keeps this major energy retailer compliant in the utilities space
How Panviva keeps this major energy retailer compliant in the utilities space
Paul Baird, Learning & Knowledge Management Leader, EnergyAustralia
