Ignite CX Success: A Guide to Knowledge Management in Utilities
Ignite CX Success: A Guide to Knowledge Management in Utilities
Unsure of where to start your knowledge management journey for your utilities organization? Look no further, we’ve got you covered!
In this electrifying eBook, we delve deep into the heart of utility services, exploring the key for first-contact resolutions, the drive to slash average handle times, and the ever-expanding landscape of self-service touchpoints. Prepare to be enlightened, empowered, and inspired as we unlock a future where utility services not only meet expectations, but exceed them.
Will you be a part of the 87% of contact centers planning to improve their knowledge bases? Utilize this guide to understand how knowledge can fuel your CX success!
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Don’t Let a Gas Leak Get You Down
Don’t Let a Gas Leak Get You Down
When the worst case scenario happens, who do you call? I recently experienced a new fear become unlocked… A dreaded gas leak. From instant panic to jumping into action, I knew I had to act swiftly. Living in a 100-year-old building has its pros and cons. Pros: living semi-affordably in an increasingly expensive city. Cons: […]
Help your employees remain compliant and reduce errors and risk
Help your employees remain compliant and reduce errors and risk
Watch now to catch this demo of Panviva. It’s unlike any other KM system you’ve seen.
The Power of Personalization in the Contact Center
The Power of Personalization in the Contact Center
Personalization is no longer a luxury. It’s now a necessity if you want to build brand loyalty and deliver an exceptional customer experience. In this eBook, you’ll learn how personalizing the customer experience can lead to higher conversion rates and better customer retention.